Refund policy
Digital Products
All products sold by Preset Vault are digital downloads.
Due to the nature of digital content, all sales are final. Once a purchase has been completed and the digital files have been delivered or accessed, we are unable to offer refunds, exchanges, or cancellations.
By completing your purchase, you acknowledge that:
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You are purchasing a digital product.
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Delivery is made immediately after payment.
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You waive your right to cancel once the download has been accessed.
This policy is in accordance with UK and EU consumer regulations regarding digital goods supplied electronically.
Compatibility & Responsibility
It is the customer’s responsibility to ensure compatibility with their software before purchasing.
Our presets are compatible only with the software versions specified on each product page. We do not offer refunds for:
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Incorrect software version
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Accidental purchases
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Change of mind
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Lack of technical knowledge
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Failure to read the product description
Technical Issues
If you experience a genuine technical issue with your download, please contact us at:
We are happy to assist in resolving installation or file access problems.